1. What should I do if I forget my password?
Please update to the latest version and then tap the AppLock icon, click the three dots icon in the top right corner of the screen and click “Forgot password”.
1). Verify by Google Account
Set a security email first. If you already set a security email, just click ''VERIFY'' and a verification link will be sent to your email. Please click that link to complete the verification, then click "Reset Password", draw a new unlock pattern.
2). Verify by Fingerprint
If you have enabled Fingerprint Verification in AppLock, please click ''VERIFY'', and verify your identity with the fingerprint. Then click "Reset Password", draw a new unlock pattern.
3). Security question
If you have set a security question, please enter your answer and click ''VERIFY''. Then click "Reset Password", draw a new unlock pattern.
2. How to change password?
Please update to the latest version and then open AppLock, Protect, Unlock Settings, input your new password in password settings, and click Save.
3. How to change pattern?
Please update to the latest version and then open AppLock, Protect, Unlock Settings, click to change unlock pattern, draw a new pattern.
4. How to hide the pattern track?
4. How to hide the unlock pattern track?
Please update to the latest version and then open AppLock, Protect, Unlock Settings, click Pattern, then do not choose 'Make pattern visible”.
5. I am using a pattern lock, how can I change to a password lock?
Please open AppLock, Protect, Unlock Settings, and click Password. Then input your password.
6. What’s the security email address?
1) Security email is useful when you forget your password. If you forgot the password, you can reset it by verifying your security email address. You just need to input a valid email address in the blank place.
2) Security email is used to sync and back up your private data to cloud to prevent data loss. When you uninstall the AppLock, or change/format/reset/damage/lose your phone, use the same security email and turn on the cloud sync feature, then all the previously synced private data will be recovered.
7. How to change the security email address?
Please update to the latest version and then open AppLock, Protect, Security Settings, Security Email, click the edit icon, and select "Add account". Then follow the instructions.
8. How to change the security email if I forgot the password?
Email address can only be changed in the settings of AppLock. You have to reset the password first. If there are problems with your original security email address, you can contact the developer of it to solve the problem. Good luck!
9. How to set different passwords for different apps?
For easy to remember, you can set only one password in AppLock. If you worry that people may peep it, you can enable random keyboard or set an invisible pattern.
10. What is password hint?
Password hint helps you remember your password. In order to jog the user's memory, AppLock allows a hint to be entered, which will be displayed on the lock screen. For example, if the password contains the date of someone's birthday, you might enter the name of the person as a hint.
11. How to hide the keyboard when using fingerprint lock?
Please update to the latest version and then open AppLock, Protect, Unlock Settings, turn on 'Hide keyboard'.
1. What can I do if AppLock doesn't work?
Android 4.4.4 or below
Please open AppLock to check whether the app is locked. Then try to enable Advanced protection.
Android 5.0 or above
1). The reason why AppLock doesn't work properly is that AppLock doesn't have permission to operate. Please give it permission by following steps:
Update AppLock to the latest version and open phone settings - Security - Apps with usage access, enable AppLock.
2). For some special devices like Huawei, Xiaomi, etc., the phone system would regularly clean up background apps. In order to let AppLock keep running, please enable it through the following methods:
(Xiaomi)
Please open phone settings - Installed apps - AppLock - Permission manager, find Display pop-up window and turn on the switch. However, the system of Xiaomi has changed some parts of the original android system, AppLock is not supported to work stably on it.
(Oppo)
Please open phone settings - security - apps with usage access, enable AppLock. And open Security app, click Privacy permissions, Floating window management, and enable AppLock.
(Meizu)
Please open phone settings - security - apps with usage access, enable AppLock. And open Security app, click Permissions, notification of apps, find AppLock, and enable Pop-up.
(Huawei)
Please open phone settings - security - apps with usage access, enable AppLock. And open phone Settings - Advanced settings - Battery manager - Protected apps, turn on AppLock.
(Lenovo)
Please open AppLock, Protect, General, enable Power saving mode. And then open phone SafeCenter, Auto-start, enable AppLock.
(Vivo)
Please open phone settings - security - apps with usage access, enable AppLock. And open phone settings - more settings - permission management, find AppLock, then enable floating window and auto start.
2. AppLock doesn't work after the phone restart?
Please open AppLock – Protect, enable Advanced Protection and Power saving mode.
3. What should I do if the lock page appears slowly?
Please open AppLock – Protect, enable Power saving mode.
4. How to hide AppLock icon from home screen?
Please update to the latest version and then open AppLock, Protect, Magic, Hide AppLock, then turn on the switch to hide AppLock.
4-1. Why can't I hide AppLock now?
Hide AppLock is not allowed by the Android system. We will try to find a solution.
However, you can try the new "Icon Camouflage" feature to disguise the AppLock icon as a calculator, compass, or spirit level icon. After enabling this feature, the original AppLock icon will be removed, and you have to open AppLock with the new calculator, compass, or spirit level icon. More secure.
5. I hide AppLock icon, how to open AppLock now?
Please update to the latest version and then try the five methods below to open hidden AppLock:
1). Gallery
Open your gallery and select a picture. Click the share button. Find 'Open AppLock' and click it.
2). Widgets
Long press the home screen and click Widgets. Find 'Open AppLock' and drag it to the home screen.
3). Dial pad
Enter *#*#12345#*#* in your dial pad.
4). Browser
Open any link in the browser:
① openapplock.com
② domobile.com/applock
5). Clipboard
Please long press and select the whole password *#*#12345#*#* in this reply, then click Copy.
If you want to make it visible, you need to turn off the Hide AppLock.
6. How to hide an app in AppLock?
AppLock can't hide apps at present. Please focus on our future versions, thanks.
7. How to prevent other people from uninstalling/stopping AppLock?
Please update to the latest version and then open AppLock, Protect, General, enable Advanced Protection, so nobody can uninstall or kill AppLock without password.
8. Why can't I uninstall AppLock?
If you can't uninstall normally, please check whether you have enabled the Advanced Protection. If it’s enabled, please turn off Advanced Protection.
9. AppLock can't be downloaded/installed?
If there is an error code, please contact the Google Play Store to solve the problem. Or check the network. And you can refer to this link:
http://www.androidpit.com/how-to-solve-google-play-store-errors
10. AppLock drains battery badly?
Please update to the latest version and enable Power saving mode. Battery use data changes according to the running of all apps. Please try to use AppLock for more time to check the battery use data and send us the feedback, thanks.
11. Why does AppLock need so many permissions?
AppLock needs permissions so that it can lock all apps on your phone when you need, like calling, settings, etc. Please be assured that AppLock never collects or abuses user information.
12. AppLock uses too much memory and slows down my phone?
AppLock uses very little cache while it is running, hardly cause any lag on your phone. Meanwhile, our developers are continuously trying to optimize memory usage space.
13. Received a prompt 'AppLock is a virus app'?
AppLock does not carry any viruses or malware. If you have received any virus app prompts, please send the screenshots of the detection product name and its prompts to us.
Email: support@domobile.com
14. AppLock crashes frequently?
The crash rate of AppLock is very low. Crashes only occur in a very small number of phone devices. Please update AppLock to the latest version, since this version has solved most crash problems.
1. Too many ads in AppLock?
We've been working to provide users with a convenient and free privacy protection app. And ads give us the opportunity to support the app, optimize it and make it better. Please support us by watching ads or buying a Premium account. It's really appreciated.
2. Why there are inappropriate ads in AppLock?
We are very sorry for the inconvenience caused by the ads in AppLock.
AppLock is committed to fighting against yellow ads.
If you come across these kinds of ads, hope you can help us to fight against them. If it is convenient, please tell us where you saw the ads, and send the screenshot of the ads to us. It will help us to remove the ads. Thanks!
Our email: support@domobile.com
3. How to remove ads?
Please click the left menu, Account Center, click 'Subscribe'. Then you can enjoy premium features: No Ads, Paid Themes, and VIP Customer Service.
4. How to cancel the subscription?
1). Open the Google Play app.
2). At the top right, tap the profile icon.
3). Tap Payments & subscriptions > Subscriptions.
4). Select the subscription you want to cancel.
5). Tap Cancel subscription.
6). Follow the instructions.
Tip: You need to change it before the next bill day.
5. I'm a Premium, why are there still ads?
1). When the premium account expires or there is a network problem, the premium user will become a normal user. Please check your network and try again to get in AppLock Account Center to check your account type. When you open Account Center, it will automatically check your account again then shows you as a Premium.
2). Please make sure the purchased account is the first/default for all accounts in your phone Settings, as Google only detects the purchase record of the first account by default.
3). If the problem still exists, please open phone settings, Apps, Google Play Store, clear the data of it. Then open AppLock to check your account type.
6. I'm a Premium. How can I transfer my account to a new phone?
To solve this problem, you need to sign in to your account in Google Play Store first. Then Open AppLock, Account Center, and then AppLock will check your Google account automatically. After that, you can use AppLock as a Premium.
1. I have storage in my SD card, why did the screen show “SD card is full” when I moved out the photos/videos?
Please clean some phone storage, then try again.
2. Why can’t I move the photos/videos into or out of the vault?
Please check your internal storage space, if only 10% free, system will not allow to move file into or out of vault. You can clean internal storage and try again.
Besides, if the system player does not support the video format, it can’t be moved.
3. Why are hidden photos/videos visible in the Gallery?
Please try to save photos/videos in the phone memory and then hide in vault, or lock Gallery.
4. Can I save photos/videos in the SD card?
Photos and videos are saved in the phone storage, so they will not be lost when someone removes the SD card. We will consider your feedback and improve it in the future.
5. Can I create folders in photo/video vault?
Folders can't be created in the vault. They should be same as the folders in the Gallery. We will consider your feedback and improve it in the future.
6. Can I move photos/videos from one folder to other folders in the vault?
The photos and videos are saved in the folders that are the same as the folders in the Gallery. They can’t be moved. We will consider your feedback and improve it in the future.
1. How to enable the cloud sync feature of AppLock?
AppLock has a cloud sync feature since version 2.9.0.
Please open AppLock, Vault, click the cloud icon on the top right corner of the screen, then turn on the switch beside Cloud Sync. After that all your private photos/videos will be automatically synced to Google Drive and never get lost.
Before enabling Cloud Sync, you need to set a Google Account as security email.
2. What should I do if cloud sync fails?
1). Please check the network connection.
2). Please check there's enough space on Google Drive to sync.
3). Please check there's enough space on your phone to sync.
3. Can I select a part of photos/videos/audios/files to sync?
AppLock automatically synchronizes all photos/videos/audios/files. Users cannot select the content to sync at present.
4. Can I access the synced data directly in Google Drive? / How do I view my photos and videos stored in the cloud?
For security, users cannot access private data from Google Drive.
1. How to use fingerprint lock?
If your phone supports fingerprint scanning and it's Android 6.0+, you can enable Fingerprint lock in AppLock - Protect.
2. My phone has finger scanner, why I can't use fingerprint lock?
Due to system limitations, Fingerprint lock is only supported in Android 6.0+.
3. My phone supports fingerprint scanning and the system is Android 6.0 or above. Why does the fingerprint lock still not work?
1). Please open AppLock – Protect, enable Power saving mode.
2). Please open phone settings, Apps, AppLock, slide down to find 'Display over other apps', enable Display over other apps permission for AppLock.
1. What should I do if the Intruder selfie failed to take a snooper's photo?
1). Make sure the Intruder selfie is enabled.
2). Make sure your phone has a front-facing camera, and the camera permission is granted.
3). Please input a wrong password first, and then go back to the home screen. Open AppLock again and input the right password, you will see the photo.
1. How to hide notifications?
AppLock supports the Private Notification Lock since version 2.21.3.
Please open AppLock, find Private Notification, turn on the switch beside it, then the notifications from all locked apps will be hidden until you input the password.
1. How to create a profile?
Please update to the latest version and then open AppLock, click Profiles, click + to create a profile, lock apps, and set a name, then click SAVE.
2. How to activate a profile?
After creating a profile, please click the profile name to activate it.
3. How to change the profile?
You can change the profile by activating another profile or selecting apps you want to lock in the app list directly.
4. How to edit the profile?
Please tap the three dots icon beside the profile, click Edit to change the apps you want to lock. Then click SAVE.
5. How to delete the profile?
Please open AppLock, click Profiles, click the pencil icon in the top right corner, then select profiles, click the trash icon.
Note: Unlock All and Guest are the default profiles. They cannot be deleted.
1. What are the time lock and location lock?
With time lock and location lock, apps will be locked/unlocked automatically according to the time or location.
Your phone is safe whenever and wherever it’s with AppLock!
2. How to set a time lock?
Please update to the latest version and then open AppLock, click Profiles, click the time lock icon in the top right corner of the screen, and click "+" to create a new time lock.
Click the time on the left side to adjust the time. Then select whether to repeat from Monday to Sunday. Finally, select the profile you want to activate.
3. How to set a location lock?
Please update to the latest version and then open AppLock, click Profiles, click the location lock icon in the top right corner of the screen. Click “+” to create a new location lock and choose your Wi-Fi. Then select the profile you want to activate.
Near operation: the profile you want to activate when the phone is near the Wi-Fi.
Away operation: the profile you want to activate when the phone is away from the Wi-Fi.
1. What is the cover?
The cover is an interesting and smart idea to save you from an awkward situation and unnecessary disturbance. With it you can enable a fake force closed information or fake fingerprint scan process, which will confuse intruders and snoopers, thus making your apps more secure.
2. How to set a cover?
Please update to the latest version and then open AppLock, click Protect, Magic, Cover.
1). Fingerprint. Click the switch at the bottom of the screen. Click and long-press the fingerprint. Then the cover will be activated.
2). FC. Click the switch at the bottom of the screen. Click and long-press the ''OK'' button. Then the cover will be activated.
3. How to remove the cover?
When you open a locked app, the cover will show. You need to click and long-press the fingerprint or ''OK'' button to unlock it. Then AppLock lock screen will show.
If you don't want the cover any more, just turn off the switch beside it.
1. How to change the background?
You can set favorite pictures as background.
1). Open AppLock, click Theme, and tap the icon in the top right corner.
2). Click "+" and choose a photo.
3). Adjust the size and click "OK".
4). Click the chosen photo to apply it.
2. Why is there no incoming call lock?
Incoming call lock is not allowed by the Android system now. We will try to find a solution.
3. Why is there no mobile data lock?
In the Lollipop system or above, mobile data lock is not allowed by the Android system. We will try to find a solution.
4. Why is there no install/uninstall lock?
Install/uninstall lock is not allowed by Google policy now. We will try to find a solution.
However, you can lock the Google Play Store and phone Settings so that no one can install or uninstall your apps.
5. How to lock recent apps?
Please check the system of your phone. AppLock can lock system UI in system 4.1 - 8.1.
However, after Android 9.0, recent apps lock is not allowed by the Android system. We will try to find a solution.
6. I don’t want to input password every time. What do to?
There are three methods:
1). Enable Allow a brief exit in the settings of AppLock. If allow a brief exit is enabled, once you open an app, it won’t be locked within the limited time. After version 2.1, please enable Allow a brief exit in the Protect.
2). Enable Quick lock switch in the settings, and then you can enable/disable AppLock in the notification bar.
3). Set a profile to lock the apps you want, then send the shortcut of the profile and Unlock All profile to the home screen. Click Unlock All and apps will be unlocked. When you want to lock, click the profile you set.